Refund policy
Refund policy
We don't accept returns. We only accept exchanges within 10 days of your purchase. Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer an exchange.
To be eligible for a exchange your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start an exchange , you can contact us at lc@emeraldcollectionllc.com (mailto:lc@emeraldcollectionllc.com). If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. You can always contact us for any return question at lc@emeraldcollectionllc.com (mailto:lc@emeraldcollectionllc.com).
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept exchange on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the exchange is accepted, make a separate purchase for the new item.
We don't accept returns. We only accept exchanges within 10 days of your purchase. Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer an exchange.
To be eligible for a exchange your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start an exchange , you can contact us at lc@emeraldcollectionllc.com (mailto:lc@emeraldcollectionllc.com). If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. You can always contact us for any return question at lc@emeraldcollectionllc.com (mailto:lc@emeraldcollectionllc.com).
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept exchange on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the exchange is accepted, make a separate purchase for the new item.